From account setup to payments, bonuses, and gaming – novbet's Help Center has detailed guides and support for everything. Our Bangla-speaking support team is always here for you.
Select the topic you need help with and get a quick resolution.
A step-by-step walkthrough of the entire account registration process.
How to deposit via Mobile Pay, Nagad, Rocket, and bank transfer.
Everything you need to know about withdrawing your winnings quickly and securely.
Full details on bonus claiming rules and wagering requirements.
Password changes, two-factor authentication, and the KYC process.
How to play games, understand the rules, and fix technical issues.
Guide to downloading, installing, and setting up the Android and iOS apps.
Learn about collecting VIP points, leveling up, and unlocking exclusive perks.
Opening an account on Novbet is quick and straightforward. Just follow the steps below and you'll be up and running in minutes.
Go to the Novbet registration page. Start filling out the form with your mobile number or email address.
Enter your name, date of birth, and a strong password. Make sure all details are accurate.
Verify your number using the OTP sent to your mobile and activate your account.
Log in and complete your profile. Add your banking details for withdrawals.
Complete the KYC process by uploading a photo of your National ID or passport.
Make your first deposit and start playing with your welcome bonus. Welcome to novbet!
Novbet supports the most popular payment methods in Bangladesh. Transact quickly and securely.
New users on online betting platforms often have a lot of questions – how to open an account, how to make a deposit, how to use bonuses. Novbet understands how important it is to have easy, accessible support. That's why we built this Help Center, where you can find answers to all your questions in one place.
Novbet's support team is available 24 hours a day, 7 days a week. Live chat queries are typically answered within 5 minutes. For email inquiries, a detailed response is provided within 24 hours. All our support staff communicate in Bangla, so there's no language barrier.
Many users report deposits not reflecting in their account. This usually happens due to an incorrect payment reference number or a transaction getting stuck because of network issues. In such cases, take a screenshot of the transaction and contact our support team – most issues are resolved within 30 minutes.
Withdrawal delays are another common concern. Under normal circumstances, Novbet processes withdrawals within 5 to 15 minutes. However, if your KYC verification is incomplete or the amount is large, additional verification may be required. Completing your KYC in advance keeps the process smooth and hassle-free.
If you're having trouble with the mobile app, try updating it first. The APK file is available for Android users, while iOS users can find the app on the App Store. If the app won't install, go to your phone's settings and enable "Allow installation from unknown sources." If the issue persists, novbet's support team will guide you through it directly.
Helpful Tips: Before contacting support, try refreshing the page and clearing your browser cache – this fixes a surprising number of issues on its own.
If you're having trouble with a bonus or promotion, first make sure you've met all the applicable terms. Every Novbet bonus comes with a specific validity period, minimum deposit requirement, and wagering conditions. If any of these aren't fulfilled, the bonus may be automatically forfeited. Visit our Bonus page for full details, or ask our support team.
Novbet takes account security very seriously. If you suspect any unauthorized access to your account, change your password immediately and notify our support team. Our security team will investigate promptly and take the necessary action. Keeping two-factor authentication (2FA) enabled adds an extra layer of protection to your account.
Email us for any questions or complaints.
Choose whichever contact method works best for you to reach Novbet.
For the fastest resolution, use live chat. Average response time is just 5 minutes.
⚡ Fastest OptionFor detailed issues, email us at support@novbet.bet – you'll receive a response within 24 hours.
✉ Detailed SupportWhatsApp support in Bangla is available from 8 AM to 12 AM.
💬 Chat in BanglaAnswers to the most commonly asked questions, all in one place.