🔒 Data Protection

Novbet Privacy Policy – Your Data, Our Responsibility

Your personal data is completely safe with Novbet. Here you'll find a clear, full account of what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
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Language: English

By registering or using Novbet's services, you are deemed to have accepted this Privacy Policy. This policy is part of our Terms and Conditions Operates as part of.

Privacy Policy Summary

SubjectNovbet's Position
Sale of Personal DataNever – under any circumstances
Sharing Data with Third PartiesOnly when required by law
EncryptionSSL/TLS 256-bit
Data Retention Period5 years after account closure
Right to ErasureYes (within legal limits)
Use of CookiesYes, with opt-out option
Data LocationSecure International Servers

01 Introduction

Novbet places the highest priority on its members' privacy. This Privacy Policy explains what data we collect when you use the Novbet website or services, why we collect it, and how it is managed.

We believe data protection is more than a legal obligation — it's an ethical responsibility to our members. That's why every piece of your information is handled with care at Novbet.

This privacy policy applies to all Novbet services – including website browsing, account registration, betting activity, payment processing, and customer support.


02 What Data We Collect

Novbet only collects data that is genuinely necessary to provide its services. No unnecessary information is ever requested.

Data TypeExampleWhy It's Needed
Identity Information Full name, date of birth, national ID number Age Verification & KYC Process
Contact Information Mobile number, email address Account Verification & Support
Financial Information Mobile banking number, transaction history Payment Processing & Fraud Prevention
Usage Data Gaming history, betting patterns, login times Service Improvement & Responsible Gaming
Technical Information IP address, device type, browser information Security & Fraud Prevention

03 How Data Is Collected

Novbet collects data in several ways, always transparently:

  • Directly from you: Via registration forms, the KYC verification process, support chat, and email.
  • Automatically: Through cookies and tracking technologies while you use the website.
  • From the payment provider: Limited data from Mobile Pay, Nagad, or your bank for transaction verification.
  • From identity verification services: Third-party verification services may be used as part of the KYC process.

Novbet never stores your full bank card number or PIN. All payment information is processed in encrypted form.


04 How Your Data Is Used

Novbet uses the data it collects for the following purposes:

  • Creating and managing your account and ensuring its security.
  • Processing deposits, withdrawals, and other financial transactions.
  • Completing age and identity verification (KYC).
  • To provide customer support and resolve issues.
  • Detecting fraud, money laundering, and multiple accounts.
  • Meeting legal and regulatory obligations.
  • To identify and support responsible gaming.
  • To improve the platform and develop new features.
  • To send you relevant offers and bonuses, with your consent.

If you no longer wish to receive marketing messages, you can opt out at any time from your account settings or by contacting support.


05 Data Sharing Policy

Novbet never sells your personal data or shares it with third parties for commercial purposes. Data may only be shared in the limited circumstances outlined below:

  • Legal obligations: Data may be disclosed in response to orders from government authorities or courts.
  • Payment Provider: Limited transaction data is shared with Mobile Pay, Nagad, or your bank solely to process payments.
  • KYC Services: With approved third parties for identity verification purposes.
  • Fraud Prevention: With cybersecurity partners, under strict contractual agreements.

All third-party agreements include data protection clauses, and those parties are required to comply with Novbet's privacy standards.


06 Cookies Policy

Novbet uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Functional Cookies: Remembers your preferences and language settings.
  • Analytics Cookies: Helps us analyze site usage and improve the overall experience.
  • Marketing Cookies: Used to show relevant offers — these can be opted out of.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.


07 Data Security Measures

Novbet uses industry-standard security technology to keep your data safe. Our security layers include:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Firewall: An advanced firewall system blocks unauthorized access.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Audits: Regular system audits conducted by security specialists.
  • Restricted Access: Only authorized personnel have access to your data.
  • Secure Servers: Data is stored in secure, internationally certified data centers.

In the event of a data breach, Novbet will notify affected members within the legally required timeframe and take all necessary steps.


08 Data Retention Period

Novbet does not retain data longer than necessary. Our general policy is as follows:

  • Active Account: All data is retained for as long as your account remains active.
  • Closed Accounts: Data is retained for up to 5 years after account closure for legal and regulatory purposes.
  • Financial Records: Transaction data may be retained for up to 7 years to meet tax and legal obligations.
  • Marketing Data: Withdrawn consent results in immediate data deletion.

09 Your Privacy Rights

Every Novbet member has the following rights over their personal data:

Right to Access

You can request to see what personal data we hold about you.

Right to Rectification

You may request corrections to any inaccurate data.

Right to Erasure

You can request data deletion within legal limits.

Right to Restriction of Processing

You can ask us to stop using your data for specific purposes.

Data Portability

You can receive your data in a standard, portable format.

Marketing Opt-Out

You can opt out of promotional messages at any time.

To exercise any of these rights, email support@novbet.bet. We will respond within 30 days.


10 Protection of Minors' Data

Novbet is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If a minor is found to have registered and we are notified, we will immediately close the account and delete any data collected.


11 Changes to the Privacy Policy

Novbet may update this Privacy Policy as needed. Members will be notified at their registered email address before any significant changes take effect. The date of the latest update will always be shown at the top of this page.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy.

Last Updated: January 2026

12 Get in Touch

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@novbet.bet
  • Live Chat: Click the chat button at the bottom right of the website
  • Help Center: Help Center Go to Page

We typically respond to privacy-related requests within 30 business days. Complex cases may take longer, but you will be informed if that is the case.

Why Novbet Is Safe with Your Data

We don't just make promises – your privacy is protected on both the technical and policy level.

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256-bit SSL Encryption

Every transaction and login is protected by bank-grade 256-bit SSL encryption. Your information cannot be read by any third party.

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Your Data Is Never Sold

Novbet never sells your personal data under any circumstances. No advertiser or third party has access to your information.

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24/7 Security Monitoring

Novbet's security team monitors systems around the clock. Any suspicious activity is detected and addressed immediately.

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Your Control

You have full rights to view, correct, or delete your data. You can opt out of marketing communications at any time.

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Transparent Policy

Novbet's privacy policy is written in plain, clear language. No hidden terms, no ambiguous wording.

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Quick Response

All privacy-related inquiries receive a response within 30 days. For urgent matters, instant support is available via Live Chat.

Privacy FAQs

No, never. Novbet does not sell your personal data under any circumstances. Our business model does not rely on selling data – we operate through direct service delivery.

Yes, completely secure. Novbet uses 256-bit SSL encryption, firewalls, and 24/7 security monitoring. Your password is stored in hashed form – even our staff cannot view it.

Yes, within legal limits, you can request that your data be deleted. However, financial records and KYC information must be retained for a specified period as required by law. Send your request by emailing support@novbet.bet.

Cookies are used to enhance your site experience — such as keeping your login session active, remembering your language preference, and ensuring security. You have the option to opt out of marketing cookies.

You can turn off marketing emails by going to Account Settings and updating your notification preferences. You can also click the "Unsubscribe" link at the bottom of any promotional email, or contact our support team.

Your data is safe – get started with confidence

Your privacy is fully protected at Novbet. Register today with confidence, backed by our transparent policies and advanced security measures.

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